All products sold by E-Fabrik On Line Concept benefit from a guarantee for a period of 24 months from the date of purchase.
Products with physical defects such as: bumps, cracks, chips, burnt or cracked components/parts, etc., damaged, removed or modified warranty labels or seals, products used in inappropriate conditions (inappropriate supply voltages, subject to large variations in temperature and pressure, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, noxious or under the action of chemical substances, etc.), incorrect settings and installations, sockets without grounding, penetration of liquids, metals or other substances into the inside of the equipment, the mechanical or plastic intervention on the products, the connection or disconnection of certain components during the operation of the equipment.
Upon receiving a damaged product from E-FABRIK ONLINE CONCEPT SRL, it is important to contact the company immediately to report the situation. This action is not only an obligation on your part, but is also a crucial step in ensuring that your rights as a consumer are respected and that the problem is resolved in a satisfactory and efficient manner.
The process for reporting such a problem should be simple and straightforward, involving the following steps:
1. Documentation: It is recommended that you keep all documents related to your purchase, including invoices, shipping documents and any previous correspondence with the seller. These will be required when you contact the company to report the problem.
2. Photographs: Take clear photographs of the damaged product that clearly illustrate the damage sustained. These images will be useful in assessing the situation and will serve as proof of the condition of the product at the time of receipt.
3. Contact the Company: Use the contact information provided by E-FABRIK ONLINE CONCEPT SRL to notify them of the problem encountered. This can be done by phone, e-mail or any other means of communication indicated by the company.
4. Describe the Problem: When contacting the company, be as specific and clear as possible in describing the problem. Include the purchase details (order number, date of purchase, etc.), the nature of the damage, and any other relevant information that may help resolve the situation.
5. Follow the Process: After reporting the issue, be sure to follow the process and maintain open communication with the company. It may ask you for additional information or to follow certain procedures to process the complaint.
E-FABRIK ONLINE CONCEPT SRL should provide you with clear instructions on how to proceed further and assist you in the process of returning or replacing the damaged product, according to the terms and conditions set out in the warranty and return policy. It is important to act quickly and follow the procedures indicated to ensure a quick and efficient resolution of the situation.
